About Us

Frequently Asked Questions

Have a question? We have an answer.

We're here to help. Below is a list of common questions we get from prospective clients. If you have a different or specific question about your particular business, please do not hesitate to contact us.

  • General Information

  • What is Rockport?

  • In short, Rockport is a turn-key CRE lending system which enables lenders to track and manage each piece of the lending and asset management process. Rockport provides clients with a web-accessed central database to capture, store, analyze and report on the detailed information of a client’s CRE investment portfolio.

    The platform includes a web-accessed, central database, integrated Excel underwriting and a reporting engine that provides a library of pre-built reports, as well as an Ad Hoc report writer.

  • Who are Rockport clients?

  • Rockport clients range across the CRE spectrum and include large financial institutions as well as small shops. The common thread amongst Rockport clients is CRE lending. Rockport client businesses range from conduit shops and portfolio lenders to asset management of performing, REO and distressed portfolios.

  • Do we host the system on our server? Where will my information be housed?

  • Rockport is a securely hosted service; client data resides on Rockport servers. Rockport leverages Rackspace, a SAS 70 / SOC1 Type II Certified data center, with geographically dispersed backup centers, also SAS 70 Type II Certified.

  • Do we need to purchase additional hardware or software to use Rockport?

  • No additional hardware or software is needed! The Rockport platform requires only IE 7.0 or above, and Microsoft Office Excel 2003 and above, both of which are standard in professional organizations.

  • Can I use Rockport from my Mac?

  • Rockport is optimized for PC use. Additionally, Microsoft Excel for Mac does not fully support the features required for use with our integrated Excel underwriting model. However, Mac users may install Windows and Microsoft Excel for Windows (via the included Boot Camp or virtualization products such as Parallels or VMWare) to achieve full utilization of Rockport.

  • Does Rockport charge by number of users?

  • Rockport has multiple levels of pricing, which are associated with level of service. Some of the service tiers contain a fixed number of users, with the ability to subscribe to additional user seats. Some pricing tiers are inclusive of all users within a user group or across a company, which is dependent on the level of service chosen.

  • My Data

  • Who owns my information once I input it into Rockport?

  • Rockport clients own their own data exclusively.

  • Who can see my information? Does Rockport share my data?

  • Each client has its own separate and secure instance of the Rockport application. Rockport clients can see their own data, AND ONLY their own data. There is no data sharing amongst clients or with the market.

  • Does Rockport allow a third-party vendor, such as a correspondent or third-party diligence provider to access the system?

  • Yes. Rockport can provide clients' third-party service providers with limited access logins.

  • Does Rockport allow us to provide read-only access to certain users?

  • Yes. User access is entirely configurable – to an individual user or to a user group. This includes read/edit access by portfolios, screens and reports.

  • How do we know if data has been changed and who might have changed it?

  • Rockport contains a full audit trail which tracks and date/time stamps each change. This audit record is available onscreen (each data field is a hyperlink to an audit record), and in report format.

  • Specific Functions

  • Can Rockport be used to track equity investments?

  • Yes and no. Rockport treats equity as debt and provides the granular property level analysis that is common to debt and equity investments. Rockport does not provide tracking for the equity payment waterfall.

  • How do we get servicing data into Rockport?

  • Servicing information can be imported into Rockport (usually via web service). Alternatively, smaller shops may choose to manually enter servicing records in.

  • Can Rockport replace my servicing system?

  • No! Rockport is not a servicing system. Rockport takes in servicing feeds regularly on behalf of clients – from internal servicing systems and third party servicers. Rockport can capture and track loan payments, escrow balances and interest rate changes; however, Rockport does not provide cash management functionality (i.e. recalculation of interest rates), nor does it generate letters to borrowers, nor accounting functionality/reporting.

  • If we have a report we want to continue using, can Rockport duplicate the report?

  • Yes! Rockport produces white-label reports in client’s templates. Rockport can reproduce virtually any report clients are currently utilizing. Clients can also make use of the ad hoc reporting capabilities to create their own reports.

  • What does the Excel model do?

  • Rockport’s integrated Excel model is used for sizing and underwriting CRE loans. This includes soft quote, comprehensive underwriting, and upload and re-underwriting of property financials as a loan seasons.

  • Does the Rockport Excel model work for structured debt or portfolio loans?

  • Yes! The Rockport Excel model is adept with complex debt structures, and provides sizing at each tranche. Both the Excel model and the database application (reporting) provide combined LTV and DSCR ratios. The model enables portfolio loans to be sized at the individual property level and at the roll-up level.

  • Does Rockport provide securitization tapes?

  • Yes. Rockport maintains the current rating agency tapes and keeps them up to industry standard. Rockport also provides a comprehensive generic Accounting Tape. Rockport also creates other tapes to client specifications.

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