What happens after the demo matters just as much as the software itself.
In this video, Lynn Clarke, Head of Customer Success at Rockport VAL, and Stu Sleppin, Managing Director at Rockport, explain how Rockport VAL supports clients from the first product walkthrough through onboarding, training, and long-term adoption. By connecting pre-sales and customer success teams, Rockport helps commercial real estate professionals get real value from the platform, not just access to it.
You’ll hear how the team works together to guide clients through live deal modeling, data onboarding, and ongoing support using real CRE experience and hands-on product expertise.
Learn more about Rockport VAL and how the team supports long-term client success: https://www.therockportgroup.com/products/rockport-val
We all work together as a team to ensure that they are fully on boarded and fully adopted in the software. I know when I get somebody who wants to see a demo, I want to get the best demonstration possible. So, I reach out to you and your team, we do a demo of the product together and they fall in love with the product and then it goes full circle because now they want more training. I hand the training back to you.
So, we'll take their data, whether it's Excel or rent rolls coming from other systems. We'll review the data and we'll help them model their live deals. A very valuable service that we provide as part of their subscription. What differentiates our customer success team is we have extremely experienced commercial real estate professionals. Not only are they experienced in the industry, but they also understand the technology stack as well. When my client um six months into the subscription has questions, I know I feel comfortable just to hand them over to you.
And all of our training is complimentary. Not only do we work closely together, but we truly and genuinely enjoy working together and enjoy seeing the wins and the successes of our clients.