Rockport ACT is loan servicing and loan accounting software for commercial real estate loans. It runs each loan from funding to payoff: taking payments in, applying them to interest and principal, splitting them across notes and investors, and posting the results to your general ledger.
Every loan is kept across six accounting bases (statutory, GAAP, PGAAP, tax, IFRS, and management), and the same record produces regulatory reports including NAIC Schedule B, AVR and IMR, A.M. Best, and IRS filings. Once a loan is funded, its terms change only through a recorded modification, and every transaction sits behind a full audit trail. Rockport ACT is a separate product from Rockport CORE, and each one runs on its own or alongside the other.
Commercial loan servicing software manages a loan after it closes: payments, investor distributions, accounting entries, and reporting, for the ten or twenty years the loan sits on the books. Our guide, Loan servicing software explained, covers the category in full. This post is about how one system, Rockport ACT, does that work.
For a servicing and accounting team, the standard is simple to state and hard to meet. Every number has to be right, and you have to be able to show why. Pam Nolan, VP of Rockport's ACT & AG team, puts it plainly in Rockport's ACT overview: ACT is the system of record feeding the corporate general ledger, so "those numbers better be right."
The workload is not getting smaller:
Every extension and modification is a change to a funded loan that servicing has to record correctly, and accounting has to report correctly.
Short answer: payments come in, Rockport ACT applies them, splits them across notes and investors, and posts them to the general ledger. Here is each step.
Lockbox payments follow a waterfall you set, which decides how any excess or shortfall is applied.
Rockport ACT shows the working behind every interest calculation: the number of days, the rate, the balance, the per diem, and the expected interest. When the amount received doesn't match what was expected, Rockport ACT flags the difference and asks for a resolution instead of absorbing it. An interest shortfall can be waived, deferred, or capitalized, and the choice is recorded on the loan.
A loan in Rockport ACT can carry several notes, each with its own financial terms, and still produce one statement for the borrower. Participants are held with their ownership percentages, and those percentages drive the split of principal and interest on every payment. Borrowers and investors can see invoices and payment history through a portal.
Transactions map to your general ledger accounts through Rockport ACT's GL interface. The numbers your accounting team reports are the numbers servicing posted, not a copy re-keyed into a second system.
Some servicing systems are built for simple loans and struggle with complex ones. Rockport ACT was built for complex ones, which is why it handles the simple ones as well.
In loan servicing, the dangerous change is the quiet one: a field edited directly, a payment overwritten, a closed month that moves. Rockport ACT is designed so that every change leaves a trace.
Why this matters for insurers: under the NAIC's long-standing AVR and IMR guidance, gains and losses on mortgage loans whose terms were restructured in the prior two years are treated as credit-related and go to the AVR rather than the IMR (NAIC Statutory Issue Paper No. 7). Modification history is not housekeeping. It can decide which reserve a number lands in.
Short answer: all of it. Rockport ACT keeps one record per loan and reports it six ways.
Accounting bases: statutory, GAAP, PGAAP, tax, IFRS, and management.
Regulatory reports:
On top of those, Rockport ACT includes around 200 accounting and servicing reports, a client-driven report writer, a grid exporter, and management dashboards. A report scheduler runs recurring reports on relative dates, with nobody having to press a button.
Statutory accounting requires life insurers to hold an AVR and an IMR, and the AVR's mortgage subcomponent covers the commercial mortgages reported on Schedule B (NAIC). Those rules are moving.
In May 2026, the NAIC's Statutory Accounting Principles Working Group exposed revisions to SSAP No. 7, with a proposed effective date of January 1, 2027 (KPMG). Rockport ACT’s team tracks regulator guidance and attends the industry meetings where it is set, so that system output keeps pace.
No, here’s the difference:
When they run together, closed loans pass from Rockport CORE into Rockport ACT through straight-through processing, so servicing starts from the same data the lending team closed on. If you already run a servicing system you want to keep, Rockport CORE integrates with outside servicing systems too. Agricultural lenders use a separate system, Rockport AG.
Who built it: most accounting and servicing systems have been around for decades. Rockport ACT was built by people who had worked inside the kind of systems it now replaces.
Security: Rockport is independently audited under SSAE SOC 1 and SOC 2 Type II, hosts on AWS across multiple availability zones, and encrypts data in transit and at rest. It does not monetize client data or use it for benchmarking or AI training (Rockport Cyber Security).
From a client: "You all are gracious, kind, and know your stuff." Elizabeth Goff-Plourd, AVP & Sr. Director, Lincoln Financial. Read more on our testimonials page.
Most teams looking at Rockport ACT run a servicing system that has been in place for years, with spreadsheets filling the gaps. This is where that setup typically strains, and what Rockport ACT does instead.
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What you need |
Legacy system plus spreadsheets (typical) |
Rockport ACT |
|
Payment intake |
Bank and lockbox files reconciled by hand before posting |
ACH, lockbox, servicer files, APIs, or manual entry into one loan record |
|
Payment accuracy |
Expected vs received checked in a side spreadsheet |
Expected interest shown with its inputs; differences flagged for a recorded resolution |
|
Multi-note and participated loans |
A/B notes and investor splits tracked outside the system |
Each note keeps its own terms; ownership percentages drive every P&I split |
|
Changing loan terms |
Fields edited directly, with history hard to reconstruct |
Funded terms change only through a recorded modification |
|
Corrections |
Overwrites or manual journal entries |
Reversals show the GL accounts affected; three dates on every transaction |
|
Month-end |
Depends on process discipline |
Accounting periods closed and reopened from administration, with audit reports |
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Accounting bases |
Separate workbooks or systems per basis |
Six bases from the same loan record |
|
Regulatory reporting |
Assembled at quarter end from several sources |
NAIC, AVR/IMR, A.M. Best and IRS reports from the same record, on a schedule |
If you are weighing a replacement for your servicing and accounting system, start with the loan that gives your team the most trouble. We’ll walk through Rockport ACT with you. Request an ACT demo →