Keeping every loan accurate, compliant, and up to date: inside Rockport ACT

In this article

• What is Rockport ACT?
• Key takeaways
• What does commercial loan servicing software need to get right?
• What happens to a loan in ACT after the money goes out?
• How does ACT handle loans that break generic systems?
• How does ACT keep changes under control?
• What reporting comes off the same loan record?
• Are Rockport CORE and Rockport ACT the same product?
• Who is ACT built for?
• Legacy servicing and spreadsheets vs. Rockport ACT
• Frequently asked questions

What is Rockport ACT?

Rockport ACT is loan servicing and loan accounting software for commercial real estate loans. It runs each loan from funding to payoff: taking payments in, applying them to interest and principal, splitting them across notes and investors, and posting the results to your general ledger.

Every loan is kept across six accounting bases (statutory, GAAP, PGAAP, tax, IFRS, and management), and the same record produces regulatory reports including NAIC Schedule B, AVR and IMR, A.M. Best, and IRS filings. Once a loan is funded, its terms change only through a recorded modification, and every transaction sits behind a full audit trail. Rockport ACT is a separate product from Rockport CORE, and each one runs on its own or alongside the other.

Key takeaways

• Loan Servicing and accounting is the system of record that feeds the general ledger, and accuracy is the product.
• Rockport ACT is built for the structures that break generic systems: multi-note loans, participations, unlimited investors, and seven day-count conventions.
• Changes are controlled, not free-form. Funded terms change through recorded modifications, reversals show their ledger impact, and accounting periods can be closed.
• One loan record supports six accounting bases and the NAIC, A.M. Best, and IRS reporting set.
• Rockport CORE handles origination, underwriting, closing, and asset management, whereas Rockport ACT handles servicing and accounting. You can run either one on its own.
• The same system serves teams that enter loans by hand and teams that automate everything through APIs.

What does commercial loan servicing software need to get right?

Commercial loan servicing software manages a loan after it closes: payments, investor distributions, accounting entries, and reporting, for the ten or twenty years the loan sits on the books. Our guide, Loan servicing software explained, covers the category in full. This post is about how one system, Rockport ACT, does that work.

For a servicing and accounting team, the standard is simple to state and hard to meet. Every number has to be right, and you have to be able to show why. Pam Nolan, VP of Rockport's ACT & AG team, puts it plainly in Rockport's ACT overview: ACT is the system of record feeding the corporate general ledger, so "those numbers better be right."

The workload is not getting smaller:

• US commercial and multifamily mortgage debt outstanding reached $5.02 trillion in the first quarter of 2026, and life insurance companies hold $775 billion of it, according to the Mortgage Bankers Association.
• Life insurers will see $76 billion (10%) of their commercial mortgage balances mature in 2026, and MBA notes that high rates have pushed many loans into extensions or modifications rather than refinancing.

Every extension and modification is a change to a funded loan that servicing has to record correctly, and accounting has to report correctly.

What happens to a loan in Rockport ACT after the money goes out?

Short answer: payments come in, Rockport ACT applies them, splits them across notes and investors, and posts them to the general ledger. Here is each step.

How payments get into Rockport ACT

• Manual entry, for teams that key payments themselves.
• ACH and lockbox files.
• Direct servicer file feeds.
• APIs, including automated payment processing and Salesforce integration for larger clients.
• Investor transfers.

Lockbox payments follow a waterfall you set, which decides how any excess or shortfall is applied.

How each payment is applied

Rockport ACT shows the working behind every interest calculation: the number of days, the rate, the balance, the per diem, and the expected interest. When the amount received doesn't match what was expected, Rockport ACT flags the difference and asks for a resolution instead of absorbing it. An interest shortfall can be waived, deferred, or capitalized, and the choice is recorded on the loan.

How payments are split across notes and investors

A loan in Rockport ACT can carry several notes, each with its own financial terms, and still produce one statement for the borrower. Participants are held with their ownership percentages, and those percentages drive the split of principal and interest on every payment. Borrowers and investors can see invoices and payment history through a portal.

How postings reach the general ledger

Transactions map to your general ledger accounts through Rockport ACT's GL interface. The numbers your accounting team reports are the numbers servicing posted, not a copy re-keyed into a second system.

How does Rockport ACT handle loans that break generic systems?

Some servicing systems are built for simple loans and struggle with complex ones. Rockport ACT was built for complex ones, which is why it handles the simple ones as well.

• Unlimited notes, investors, borrowers, properties and buildings on a single loan.
• Fixed, floating and variable rates, with index, look-back days, rounding, margins, caps and floors.
• Seven day-count conventions: 30/360, ACT/360, ACT/365, ACT/ACT, 30/365, 365/360 and 365/365.
• Matrix pricing, loan assumptions, and amortization schedules.
• Construction loans with budget-to-actual disbursement tracking.

How does Rockport ACT keep changes under control?

In loan servicing, the dangerous change is the quiet one: a field edited directly, a payment overwritten, a closed month that moves. Rockport ACT is designed so that every change leaves a trace.

• Funded terms change only through a recorded modification. Once a loan is funded, its terms can't be edited in place. Extending maturity, shortening it, or creating a new term is done as a modification.
• Every transaction carries three dates. The transaction view shows the effective date, the ledger date, and the entry date.
• Reversals show their ledger impact. When you reverse a transaction, you can see the general ledger accounts it affects.
• Accounting periods can be closed. Periods are closed and reopened from administration, alongside user permissions and audit reports.

Why this matters for insurers: under the NAIC's long-standing AVR and IMR guidance, gains and losses on mortgage loans whose terms were restructured in the prior two years are treated as credit-related and go to the AVR rather than the IMR (NAIC Statutory Issue Paper No. 7). Modification history is not housekeeping. It can decide which reserve a number lands in.

What reporting comes off the same loan record?

Short answer: all of it. Rockport ACT keeps one record per loan and reports it six ways.

Accounting bases: statutory, GAAP, PGAAP, tax, IFRS, and management.

Regulatory reports:

• NAIC Schedule B, annual and quarterly.
• The mortgage component of the AVR and the IMR.
• A.M. Best commercial mortgage loan distribution and single largest investment exposure.
• IRS Forms 1098, 1099-INT, 1099-C and 1099-NEC.

On top of those, Rockport ACT includes around 200 accounting and servicing reports, a client-driven report writer, a grid exporter, and management dashboards. A report scheduler runs recurring reports on relative dates, with nobody having to press a button.

Statutory accounting requires life insurers to hold an AVR and an IMR, and the AVR's mortgage subcomponent covers the commercial mortgages reported on Schedule B (NAIC). Those rules are moving.

In May 2026, the NAIC's Statutory Accounting Principles Working Group exposed revisions to SSAP No. 7, with a proposed effective date of January 1, 2027 (KPMG). Rockport ACT’s team tracks regulator guidance and attends the industry meetings where it is set, so that system output keeps pace.

Are Rockport CORE and Rockport ACT the same product?

No, here’s the difference:

• Rockport CORE handles loan origination, underwriting, closing, and asset management.
• Rockport ACT handles loan servicing and loan accounting.
• Each is licensed and runs on its own. Many clients run both for the full life of the loan.

When they run together, closed loans pass from Rockport CORE into Rockport ACT through straight-through processing, so servicing starts from the same data the lending team closed on. If you already run a servicing system you want to keep, Rockport CORE integrates with outside servicing systems too. Agricultural lenders use a separate system, Rockport AG.

Who is Rockport ACT built for?

• Insurance companies and portfolio lenders. The regulatory set above is built for life company balance sheets, and Rockport has worked with insurance companies and portfolio lenders for over a decade.
• Lenders who syndicate or participate loans. Unlimited investors, investor transfers, and automated distributions.
• Teams of any size. Smaller clients enter everything by hand, from origination to funding to payments. Larger ones automate payment processing, and data flow through APIs. It is the same system.

Who built it: most accounting and servicing systems have been around for decades. Rockport ACT was built by people who had worked inside the kind of systems it now replaces.

Security: Rockport is independently audited under SSAE SOC 1 and SOC 2 Type II, hosts on AWS across multiple availability zones, and encrypts data in transit and at rest. It does not monetize client data or use it for benchmarking or AI training (Rockport Cyber Security).

From a client: "You all are gracious, kind, and know your stuff." Elizabeth Goff-Plourd, AVP & Sr. Director, Lincoln Financial. Read more on our testimonials page.

Legacy servicing and spreadsheets vs. Rockport ACT

Most teams looking at Rockport ACT run a servicing system that has been in place for years, with spreadsheets filling the gaps. This is where that setup typically strains, and what Rockport ACT does instead.

Frequently asked questions

What is commercial loan servicing software?

Commercial loan servicing software manages commercial loans after closing. It processes payments, applies them to interest and principal, distributes them to investors, posts accounting entries, and produces investor and regulatory reports. For lenders who hold loans on balance sheet, it usually sits alongside, or includes, loan accounting.

What is the difference between loan servicing software and loan accounting software?

Servicing covers the operational work on a loan: billing, payment processing, and investor distributions. Loan accounting turns that activity into ledger entries, accruals, reserves, and financial statements across accounting bases. Many firms run the two in separate systems and reconcile between them. Rockport ACT does both from one loan record.

Is Rockport ACT part of Rockport CORE?

No. Rockport CORE handles origination, underwriting, closing, and asset management, and ACT handles servicing and accounting. Each is licensed and runs on its own. When both are in place, closed loans move from Rockport CORE to Rockport ACT through straight-through processing.

Which accounting bases does ACT support?

Six: statutory, GAAP, PGAAP, tax, IFRS, and management. All six come from the same loan record, so there is no separate workbook per basis to reconcile.

Which regulatory reports can ACT produce for insurance company lenders?

Rockport ACT produces NAIC Schedule B (annual and quarterly), the mortgage component of the AVR, the IMR, and A.M. Best commercial mortgage loan distribution and single largest investment exposure reports. It also produces IRS Forms 1098, 1099-INT, 1099-C, and 1099-NEC, within a library of around 200 accounting and servicing reports.

Can Rockport ACT handle participated and multi-note loans?

Yes. A loan can carry unlimited notes and investors. Each note keeps its own financial terms, participants are held with their ownership percentages, and those percentages drive the split of principal and interest on every payment. The borrower still receives one statement.

How do payments get into Rockport ACT?

Through manual entry, ACH, lockbox files, direct servicer feeds, investor transfers, or APIs. Larger clients typically automate payment processing through APIs, including Salesforce integration. Smaller clients often enter payments by hand.

Is Rockport ACT only for large lenders?

No. The same system serves teams that key every loan and payment by hand and teams that automate the whole flow from origination onward. What changes is how much of the work you automate, not the system. 

Bring us your hardest loan

If you are weighing a replacement for your servicing and accounting system, start with the loan that gives your team the most trouble. We’ll walk through Rockport ACT with you. Request an ACT demo →

Related reading

• Loan servicing software explained: what happens after origination ends
• Why a loan servicing platform matters after the deal closes
• Enterprise software is a relationship, not a feature checklist
• Rockport for insurance companies and portfolio lenders